TRU TO CONFIDENCE
Learn more about our 20 year warranty
Truax Outdoor Living, LLC. Limited Product Warranty
Truax Outdoor Living offers a 20-year limited residential and 1 year commercial warranty on all of our poly lumber furniture from the original date of purchase. Please keep your receipt as this will be needed to make a claim in the future if needed.
What our 20-year limited warranty covers.
This limited warranty covers substantial defects under normal use directly caused by:
• Termite damage
• Fungal decay
• Color shifting*
If the products are found to have one of the issues stated above, We, in our sole discretion will promptly repair or replace the defective part in a timely manner.
What is not covered?
This warranty does NOT cover:
• Improper or abnormal use
• Failure to maintain
• Acts of God
• Environmental Pollutants
• Storage damage
• Improper Assembly
How to make a Claim
1. Call us at 616-309-0284 and we will walk you through the process to see if you qualify for a warranty claim.
2.If it is determined that you are covered, we will ask for a picture of the defective product. In some cases, we may have you ship the piece(s) to us for further inspection.
3.If you are local to the Grand Rapids, Michigan area, you may bring the defective product to us and we will fix it. If that is not possible we will mail you a new piece (Customer is responsible for shipping cost associated with claim).
*Color Fading = Color fading over a long period of time. Fading is a natural process involved with all outdoor products that are under direct sunlight for a prolonged period of time. We have been told from the manufacture of our material that a 1% fade over 10 years should be expected. This is not covered under our warranty.
*Color Shifting = The color actually bleeds from the material causing white or unnatural spotting. This is covered under our warranty
This warranty only applies to pieces assembled by Truax Outdoor Living staff. If you received your furniture by mail and improperly assembled it causing damage, it will not be covered. Please read Instruction Manuals thoroughly before assembly.
Refunds or replacements will only apply to the defective part, not the complete product. As always, please contact us with any issues regarding our outdoor furniture. Customer satisfaction and high quality are our top priorities. We will do everything we can to make sure you are satisfied with your experience with us.
Truax Outdoor Living, LLC.